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Job Category
Shared services (Head Office)
Job Description
- Ensures proper computer operations so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.
- Responds promptly to IT service requests, incidents, and problems by diagnosing and resolving technical issues.
- Prioritize and categorize incoming requests, ensuring the most critical issues are addressed first.
- Maintain detailed records of incidents, service requests, and resolutions in the ticketing system.
- Provides exceptional technical support to end-users, including hardware and software troubleshooting.
- Install, configure, and update software applications as needed to end-users’ devices.
- Perform hardware repairs, upgrades, and maintain inventory.
- Assist in educating end-users on basic IT processes and best practices.
- Monitors IT systems for issues and proactively address potential problems.
- Ensure that all IT operations adhere to security policies and best practices.
- Maintains an up-to-date inventory of hardware and software assets.
- Identify opportunities to improve service desk procedures and efficiency.
- Maintains positive relationships with end-users, ensuring a high level of customer satisfaction.
Skills
- Attention to details and flexible
- Strong communication skills
- Capable of handling work under pressure
EDUCATION/QUALIFICATIONS:
- Bachelor's degree in Computer Science, IT or relevant field.
- SAP experience is a plus.
- 3-5 years of relevant experience
About The Business
Mezzan Holding Co.is one of the leading food, healthcare, and consumer conglomerates in the Middle East with a celebrated heritage of over 75 years. Headquartered in Kuwait with direct operational activities in Kuwait, UAE, Qatar, Saudi Arabia, Iraq and Jordan Mezzan Holding Co: Employs 8,500 people (50+ nationalities) Distributes over 34,000 Stock Keeping Units (SKU) Serves over 100,000 meals a day in Kuwait, Qatar and the UAE through its catering business. Has a total of 130,000 square meters in food, beverage and FMCG manufacturing facilities in Kuwait, Qatar, UAE. Represents some of the biggest names in the FMCG and healthcare industries.
Job Details
Preferred Candidate
Mezzan Holding Company
Founded in 1999, Mezzan Holding Company is considered to be one of the largest diversified conglomerates in the Middle East. Together with its affiliated companies, Mezzan Holding Company has been a market leader in providing quality agriculture and consumer manufacturing, distribution, and recycling services for over half a century. It has set new standards for production and delivery that satisfy both clients and end-users. Mezzan Holding Company represents a rich Kuwaiti legacy of strong principles, which founder Jassim Al Wazzan practiced and inspired in his sons and employees. With a portfolio of many of the Middle East’s most respected and recognized brands, Mezzan Holding Company continues to deliver the highest quality services and products, productive and profitable partnerships, and an unparalleled commitment to provide the best for the communities in which it operates.